Returns & Exchanges & Cancellation
We offer full refund if the order is cancelled within 24 hours of your purchase. You should submit a help Ticket from Contact Us once you decide to cancel the order. For Orders cancelled after 24 hours of purchase but have not been shipped,we will offer partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.
We’re bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 14 days after receipt of the goods.
1. Get in touch with our customer service representative by sending us a ticket in your account. Indicate which item(s) you would like to return and the reason for your return.
2. Place the item(s) in the original packing and seal the parcel securely.
3. Drop off you package at the local post office.
4. Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions.
1. You can decide if an item is right for you within fourteen （14 ）days after receipt of the goods, if not, you can certainly come to us within 14 days of receipt.
2. The following items cannot be returned or exchanged: Bikinis, Tankinis, One-Piece Swimsuits and Lingeries.
3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
4. We do not accept returned items that were sent back by you directly without checking with us first.
5.Buyer is responsible for return shipping cost.
6. We will refund customer after we receive the package. Customer will get the refund money within 2 days if through PayPal. Customer will get the refund within 7 days if through Credit Card.
If you need to return the items,the shipping fee you paid when placing an order are non-refundable.We will only return the cost of clothes.
Note:We will deduct the corresponding shipping costs of free-shipping orders when receiving the returned package.
If you wish to return the items to the nearest return address, please contact our customer service first time，we will get back to you within 24 hours.
Please email us at AskNorvoa@gmail.com.