Our team here at Norvoa we work extremely hard to bring you not only the best prices but the best quality as well. Since customer service is our number one priority we value your satisfaction with our products greatly. If you are ever not satisfied with a product due to a defect, or if a product shows up looking different than you anticipated don't hesitate to email us at our 24/hr customer support line: email@example.com. Please send pictures with a description of the problem and from there we will help get things solved as fast as we can. Of course, we cannot guarantee anything and do exercise a no refunds/returns policy. And we cannot accept size exchanges; so please refer to our sizing page before purchasing. However, we may offer full refunds or a replacement product free of charge depending on each case.